SALES OFFICER – LIABILITIES

Ujjivan small finance bank  88 reviews - Rajkot, Gujarat
₹2,00,000 - ₹2,80,000 a year

JOB SUMMARY Acquire new customers for liabilities from open market Assist the field staff - unsecured loans for conversion of existing borrowing customers for liabilities Enhancement of the relationship with the existing customers by cross-selling products and services as per the profile & need of the customers Train/assist customers to use ATM and BCs; drive usage of alternate channels PRIMARY RESPONSIBILITIES Business Meet the set targets on liabilities in terms of number and values from open market acquisition & existing customer conversion Understand need and acquire customers who meet the criteria for liability products through all of the below channels: Leads generated by branch staff personal leads Referrals generated from existing customers Alternate channels Maintain the database of the prospects, meet select prospects and manage the relationship thereafter Accompany Field Staff-Unsecured loans on the field for actively driving conversion of existing borrowing customers into liabilities customer Cross sell other secured loan products of Ujjivan and pass quality leads to respective loan officers Share customer insights/product related feedback with the Team Lead - Liabilities Customers Interact with customers in a courteous and professional manner; provide prompt, efficient and accurate services Reduce customer dormancy and customer attrition by continuous engagement / interaction Resolves the customer queries on various accounts, FD / RD, remittances & third party product Internal Processes Guide the customer to fill the ‘Account Opening Form’; ensure receipt and verification of KYC documents; obtain customer signatures on all mandatory documents Strictly adhere & maintain compliance to KYC norms Drive the usage of alternate channels such as ATMs, BCs and assist customers to use ATMs for dispensing cash Learning & Performance Maintain up to date knowledge of the liabilities products and services as well as a working knowledge of other products offered in the branch Resolve queries raised by field staff-unsecured loans w.r.t liability products and support them in selling liabilities Ensure adherence to training man-days/ mandatory training programs for self Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines Desired Qualification Graduate, preferably in commerce and related streams Desired Experience 1-2 year experience, preferably in liability sales Job Type: Full-time Salary: ₹200,000.00 to ₹280,000.00 /year